The Bosch Car Service Code of Practice

 
The Code explains the operational standards and procedures that Bosch Car Service garages will employ to ensure that customers receive a proficient level of care and attention.

It covers how the Bosch Car Service garage will handle important legal and commercial measures in order to give further support to its customers, allowing customers to feel confident in the service that the garage provides.

Brownshore Motors Ltd and Bosch work together to deliver on their strong commitment to customer satisfaction and strive to work with the customer to resolve any complaints fairly, efficiently and quickly. If the measures taken don’t resolve the complaint, the customer then has the right to pursue independent adjudication, with the code fully outlining the complaint handling procedure.

The code allows customers of the Bosch Car Service garage network to play a key role in making the Bosch Car Service code of practice work to the best possible effect, as well as helping Bosch to monitor and improve the performance of individual Bosch Car Service garages.

The responsibilities of both Bosch and the Bosch Car Service garages are clearly laid out in the code of practice, ensuring that the garage follows the provisions in order to keep to the high standards that Bosch expects.

Bosch also develops cultivates the code in order to keep the customers very best interests at heart.